A large high-tech firm wanted to improve the ability of support professionals to serve their internal operating clients. Route 2 built and delivered a customized two-day interactive course focusing on business operations. In order for these professionals to have higher-level discussions with upper-level management, Route 2 helped enhance their general business acumen. The team learned how to ask better questions of their internal customers in order to provide the right solutions. This ultimately led to the support staff providing a higher-value-added service to the organization.
Improving Internal Support
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