Leading twelve departments within a large state-level government agency was a challenge in and of itself for this client. Each department operated independently, with minimal cross-departmental communication, substantial duplication of effort, and no sense of connection to the larger organization. Considerable future funding cuts made it essential to improve the cost structure and teaming between the departmental leaders. Route 2 engaged 20 leaders in a comprehensive business process improvement project utilizing discovery, facilitation, and business-process mapping methodologies. The result: a significantly improved team-based approach identified opportunities for eliminating duplication of services and installed a process of continuous improvement, yielding major cost savings.
Leading the Organization to Business Process Improvement
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