Customer complaints were rampant, as was employee turnover. The 24-hour emergency and specialty center had just started business in a new and much larger facility, and the new leadership team of eighteen highly-trained veterinary specialists was experiencing significant internal conflict. Route 2 chartered an internal steering team to lead the necessary changes and taught them how to do so. A visual system was established for managing facilities issues. Business Process Mapper™ was applied to improving patient flow-through and communication with pet owners. Supply and records challenges were identified and fixed. Route 2 then engaged an expanded team in a multi-day strategic planning event to define the strategic initiatives essential to the future of the organization. A management system was installed to guide the implementation of strategic and process improvements. Revenue grew 50 percent and profitability improved 600 percent as a result of the Route 2 work.
Management Systems for Communications and Processes
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Growth Strategy for Retail
Case Studies
A division executive of a national retailer was new in the position and needed to quickly build a strong,...
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Departmental Strategy Development
Case Studies
The IS department of a nationwide retailer needed to develop a strategy to support business this fast growing business. ...
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Improving Internal Support
Case Studies
A large high-tech firm wanted to improve the ability of support professionals to serve their internal operating clients. Route...
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Growth and Assimilation Challenges
Case Studies
Integrating more than 50 businesses across four states, all acquired within a three-year period, was a big challenge facing...
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Leading the Organization to Business Process Improvement
Case Studies
Leading twelve departments within a large state-level government agency was a challenge in and of itself for this client....
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Electronics Manufacturer Growth Strategy
Case Studies
The newly promoted CEO of an international electronics manufacturer had replaced a legacy leader who had held the position...
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Technology Innovator Leadership Development
Case Studies
This hi-tech company is an innovator in visual display of information. The company had taken a new direction and...
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Global Leadership Development for Growth
Case Studies
This global company develops and manufactures technology and products that reduce energy consumption and increase operational efficiency. Their customers...