My expectations for service from telecom and computer companies are not high. I have been shocked recently by several circumstances that are changing my perspective. Recently I opened what appeared to be a CNN news bulletin. Dumb idea! It was a sophisticated piece of malware. Lenwood Davis a Dell Gold Customer service tech rep solved the problem and it was tough because the bugs were not well known at that point. Lenwood was patient, stayed with it until solved, called back when the phone connection was broken and followed up several times after the service to make sure that all was good.
I told him about the Lagniappe contribution and asked where he would like it to go. He requested Catholic Community Services of New Orleans as his family was helped by them after Hurricane Katrina.
