I presented a keynote talk at a corporate convention in Texas recently. One of the components of this particular presentation is an all participant exercise about Hall of Fame vs Wall of Shame customer service specific to leadership. From ten finalist companies, Southwest Airlines was the overwhelming winner.
Yes, this was Texas, and the audience, while international did include a core of Texans. No, the audience was not Southwest Airlines employees. So, in recognition appreciation of the Lagniappe level of service for which this group recognized Southwest Airlines, the February Lagniappe contribution goes to the Texas Fuzzy Friends animal shelter as requested.
