PEMCO insurance is the winner this time. That is unique in that insurance companies tend to be right up there with airlines, banks, and cell phone companies on the Wall of Shame of customer service. Not so PEMCO.
Last year PEMCO made a mistake with our auto insurance account. A mistake is not a disqualifier. What really defines a company is how mistakes are dealt with. The mistake was discovered. A leader at PEMCO took accountability for the mistake and further made a decision to settle the situation in favor of the customer – us. That is something extra service and in recognition a contribution goes to The Emerald City Rotary Club Foundation
